# FAQ for  Titan-FIL GUI client​

## **I. PCDN Task Fails to Run Nodes**

1. Ensure you have restarted your computer after installing the client to activate service configurations.
2. If you are running the node via a cmd terminal window, close the terminal first.
3. Avoid Chinese characters, spaces, or special symbols in the installation path. Reinstall the program after adjusting the path.
4. Agent service may fail to download due to low network speed. Check your network or switch to a different network.

## **II. PCDN Service Status: Offline**

This issue occurs because virtualization is not enabled on your device's motherboard (some devices have this disabled by default from the factory). Please follow the tutorial to enable virtualization, then restart your PCDN task.

<https://www.asus.com.cn/support/faq/1045141/>

## **III. PCDN Service Status: Deployment Failed (\*multipass not installed)**

\
This issue usually occurs due to virtual machine download failure caused by low network speed.

**Solution:**

1. Stop the PCDN task in the client.
2. Press `Win + R`, type `cmd`, and press Enter to open the DOS window.
3. Run `multipass list` to check the virtual machine status:

   * If status is `Stopped`: Run `multipass delete ubuntu-nilink -p`.
   * For other statuses: Run `multipass stop ubuntu-nilink --force` first, then execute the command above.

   <figure><img src="https://3087894035-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6MWUoQBijnrc0tNWtAzG%2Fuploads%2Fwyh6xReopVl4aDOVvaiq%2Fimage.png?alt=media&#x26;token=b320d3fe-267c-4db1-8477-236db4d67eb6" alt=""><figcaption></figcaption></figure>
4. Restart the PCDN task. The system will re-download the virtual machine and run the node.

## **IV. High Bandwidth Consumption**

PCDN nodes share bandwidth to generate rewards, resulting in high traffic. Device operations may feel sluggish.&#x20;

Use idle networks/devices where possible. If normal usage is impacted, temporarily disable the PCDN task.

**V. Poor Network Performance Without PCDN Tasks Running**\
This is typically caused by virtual machine services not terminating properly or abnormal client closure.
---------------------------------------------------------------------------------------------------------

**Solution:**

1. Press `Win + R`, type `cmd`, and press Enter.
2. Run `multipass list` to check the virtual machine status:
   * If status is `Stopped`: No action needed.
   * For other statuses: Run `multipass stop ubuntu-nilink --force`.

## **VI. High Disk Space Usage**

Storage tasks generate rewards by sharing disk space, which consumes storage.&#x20;

To clean up space:\
Go to `Settings > Task Settings` and perform disk cleanup.

## **VII. Contact Community Support**

For unresolved issues, contact community technical support.\
**Required information:**

1. Node ID
2. Operation logs (Export path: Client > Settings > Operation Logs menu)

<table><thead><tr><th width="374" align="center">CN Community MOD</th><th align="center">EN Community MOD</th><th data-hidden></th></tr></thead><tbody><tr><td align="center"><div><figure><img src="https://3087894035-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6MWUoQBijnrc0tNWtAzG%2Fuploads%2FOycE8YKnXaGPH6L4VPP8%2F1.jpg?alt=media&#x26;token=e516bd90-e06d-4d0a-ad48-b72729d72393" alt="" width="275"><figcaption></figcaption></figure></div></td><td align="center"><img src="https://3087894035-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6MWUoQBijnrc0tNWtAzG%2Fuploads%2FO1aBuHPJ6jI1gNW2Ci5m%2Fimage.png?alt=media&#x26;token=339e34ac-13f3-4849-95b8-0468d2def167" alt="" data-size="original"></td><td></td></tr><tr><td align="center">TG ID: <a href="https://t.me/TITANHUGO">@TITANHUGO</a></td><td align="center">TG ID: @paul_smir</td><td></td></tr></tbody></table>

<table><thead><tr><th width="197"></th><th align="center"></th></tr></thead><tbody><tr><td>Telegram Channel ✈️</td><td align="center"><a href="https://t.me/titannet_dao">Click here ⏭️</a></td></tr><tr><td>Discord 🎃</td><td align="center"><a href="https://discord.titannet.io/">Click here⏭️</a></td></tr><tr><td>Email 📮</td><td align="center"><em>titan@titannet.io</em></td></tr></tbody></table>
